Write to us
One address, and it is read. A bug, a field that will not do what you need, a country whose invoices we have got wrong — all of it is worth sending.
The surest way to reach us: anything about a document you are making, a figure that printed wrong, or something you needed and could not find.
contact@invoiceloft.com
We answer in English or French, usually within a working day or two.
Live chat
There is a chat bubble in the corner of every page. If someone is at a keyboard, it is the fastest answer you will get.
Bottom corner, on any page. It needs JavaScript and some blockers hide it — email always works.
What to put in the message
None of it is required. It is simply the difference between an answer and three emails of questions first.
- 01
What you were trying to do, and what happened instead. A sentence is enough.
- 02
The document's number, or the link to it. Every document here has one, and it is the quickest way for us to see what you saw.
- 03
Your browser, and whether you were on a phone. Half of all layout problems are one browser.
- 04
The country and currency involved, if it is about tax, rounding or the way a figure printed.
What we cannot do for you
- Tell you what your tax authority requires. We can say what a field does; whether your status obliges you to print a particular mention is between you and your own rules.
- Recover documents from a browser whose storage has been cleared. The token that tied them to you is gone, and there is no email address to find them by.
- Chase a client who has not paid. There are no reminders, no dunning and no payment collection here.
- Convert a PDF to Factur-X or PEPPOL. Those are not formats this produces.